Order Tracking
Order tracking information will be sent as soon as the package (s) is in the carrier network. Email & text updates will be sent. For additional questions call/text  707-955-5992. 

Shipping & Handling Charges
*PLEASE NOTE SHIPPING TIME FRAMES ARE NOT GUARANTEED. 2DAY AIR IS BEST IF SPECIFIC DATE NEEDED*
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts
To ensure a successful delivery, an adult over 21 must be available to sign for the package. If no one is available to receive the package, two subsequent attempts to deliver will be made. We strongly encourage you to use a commercial business address to assure the fastest delivery time. You may hold/modify your shipping preferences through the carrier UPS/FEDEX. Once tracking information is live in the carrier network Zialena can no longer modify your your order details. 

Insurance and Claims
Please notify us within 10 days of delivery for any lost or damage claims. After 10 days Zialena is not accountable for replacements. 

Return Policy
There are no returns or refunds of wine or gift cards.  We pride ourselves on quality wine and products and exceptional customer service. Should you experience any issues with your purchase, please contact us at via call or text at 707-955-5992 and we will be happy to assist.

Shipping States + Carrier Options outlined below and subject to change: